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SHIPPING POLICY

Domestic Shipping

Catch and Classy is offering Free “Express Shipping” via TCS for all orders above Rs. 1000/- all over Pakistan. All domestic orders once processed will be delivered within 3-5 working days; the processing time of order is not included in the mentioned timeframe and this processing time may vary accordingly. The confirmation will be done by our Customer Services Representatives for all the ‘Cash on Delivery’ orders prior to delivery.

Please have a look on our Return and Exchange Policy for all the returns and refunds of domestically shipped orders.

International Shipping

Dear Valuable Customer, please note that the shipping charges for all the international orders will be applied on the basis of quantity and the destination where the order is to be shipped. The items in stock will be delivered to you in 3-7 working days once the order is placed, this doesn’t include the processing time of order.

Duties and Taxes

Catchy and Classy ships all the orders on Delivery Duty Unpaid (DDU) basis which means that a customer is liable for paying any sort of import duties or local sales tax which may be charged from you at the time of purchasing.

Catchy and Classy will make deduction of shipping charges as well as sales and duty tax from the total amount, in case the shipment is refused at the time of delivery.

FAQ's

I have placed my order, now what’s next?
Your measurement and order specs will be reviewed by our design team. We’ll get back to you shortly and request you to double check reconfirm your measurements and additional notes so that we can proceed to your order quickly.

How can I get your size chart?
Please visit: http://catchyandclassy.com/new-web/index.php/size-chart Here you will find our standard sizes. If you want custom made then you may let us know your measurements.

How can I check the status of my order?
Upon dispatch of your order, we’ll email you an online tracking number. You are welcome to e-mail queries related to your purchase.

Can I suggest changes to an outfit?
Sure. All the suits can be stitched in any size as per your instruction. We can customize any outfit the way you would like it, including color, stitching, and embroidery.

Is it safe to shop online?
Shopping online with us is safe, and we take the utmost care to ensure your personal details remain private. You will surely gain your faith in us once committed in business relations InshaaAllah.

Which services do you use to ship?
Majorty of orders are shipped USPS Priority Mail however you have the option of using Fedex or Ups if you like you will be given these shipping options at checkout.

Are there extra charges for larger clothing sizes?
NO all sizes are the same size unless it is a childs size then the price is different.

Do you do alterations?
Yes we offer custom alterations of dresses that are in stock... usually making a dress smaller is not a problem... if you would like it larger we recommend ordering it according to your measurments.

Are all prices fixed?
Yes all prices are fixed however we do offer promotional sales from time to time so please sign up for our newsletter where you will be the first to know about new items and sales.

Do you have plus sizes?
Yes we can make most items in any size ... please email us for more info or chat with us online.

RETURN & EXCHANGE POLICY

At Catchyandclassy.com.com, we have a priority aim to enhance the experience of our valuable customers. We at Catchy and Classy guarantee the rights of our customers and keep them aware at every instant by offering advice through catchyandclassy.com, social media, and catalog. The below mentioned policy is for the same services and applicable to all the placed orders within the country, on our online stores.

ITEMS THAT CAN BE RETURNED

We are giving the facility of return service in case of receiving the defective product or not in accordance with our customer’s specifications. If the customer is not satisfied with what he or she ordered and what is received than the customer has a right to return it easily within the provided time limit and:
  • The product that is being returned by the customer must be complete and intact.
  • There should not be utilization of received product which is being returned
  • Item packaging should be unblemished and intact.

Items that cannot be returned

  • All accessories are final sale, returns & exchanges are NOT possible on any accessory.
  • If the product is not complete or if even a single item is missing
  • If the product is customized according to size, style, and fabric
  • If the product get stained, emitting perfume scent or body odors, and got damaged even a bit
  • Due to hygienic reasons, undergarments products are not returnable.
  • The discounted sale merchandise cannot be returned

Procedure for Return & Exchange

For exchanging or returning any of your purchased item please email at This email address is being protected from spambots. You need JavaScript enabled to view it., our customer care representative will get back to you within next 24-48hours on working days (Monday to Friday). You can return the item to our provided address written below under the title ‘Return Address’, please note the courier cost of returning the item will be borne by the customer. In case the item is damaged or the size you ordered is not the size you received, Catchy and Classy will cover the return shipment charges by picking the goods up from your given address through courier and in case if you have to pay the return fee than you will get the refund or the amount will be adjusted in the next order. Please note that we do not accept the returns for those products that are not purchased through www.catchyandclassy.com

RETURN ADDRESS

Dear Customer, please use the mentioned below address for returning or exchanging of products, or follow the instruction of our Customer Care Representative; you will have the adjustment of shipping fee in the next order.

Catchy And Classy
Suite No 3,2nd Floor, Main BB Mall
Opp.NED University, Karachi, Pakistan

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